Privacy Policy

This Privacy Policy outlines AIWI’s privacy practices for visitors to the AIWI Website ("Visitor", "You") and persons who register to use AIWI services. This privacy statement relates to data provided on or via the AIWI website located at aiwi.io (the "Service"). This Privacy Policy does not apply to any information or data collected by the AIWI Cloud-Based Enterprise application. For such information, please refer to the AIWI Service Privacy Policy.

Who We are

When we use the terms "AIWI", or "us" or "we" in this policy, we are referring to AIWI.

Data Protection Officer

Our Data Protection Officer oversees how we collect, use, distribute and secure your information to ensure your rights are respected. Our Data Protection Officer can be contacted at dpo@aiwi.io

What Information AIWI Collects

When a visitor registers on the AIWI website, information is requested such as their name, company name, country, contact telephone number and business email address. When a visitor contacts us and/or requests information about AIWI, we will gather the visitor’s email address and other contact information in order to respond to the visitor’s request. Some information provided to us may individually identify a visitor, either alone or in combination with other information such as Internet protocol address, Internet service provider, operating system, the site from which you arrived, and the time and date of your visit, and that information may be referred to as "Personal Information" in this Privacy Policy.

We also collect information through the use of a technology called "cookies." A cookie is a small file that a website can send to your browser, which your browser then saves on your device. The Service Aiwi.io uses cookie technology solely for internal purposes.

Children’s personal information

Our products and services are not directed to individuals under 16. Aiwi does not knowingly collect personal information from children who are under 16 years of age for its own purposes. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, please write to privacy@aiwi.io with the details, and we will take the necessary steps to delete the information we hold about that child.

However, using our products, you can collect information about individuals who may be children. If you process information relating to children, you acknowledge and agree that you will be responsible for complying with the applicable laws and regulations related to protection of such personal information.

Use of Information

AIWI uses information provided by you, including Personal Information, to provide the Services and for business purposes. This includes processing and fulfilling quote requests, customization requests, Newsletters, Sales follow-ups and Help Desk assistance on services such as AIWI trials and Demos. If you apply for a job with us, the information you provide will be collected, processed and stored for recruitment purposes. Some of your information may be retained for a reasonable period of time in order to evaluate you for future positions.

Unless otherwise stated in this Privacy Policy, AIWI will not disclose or otherwise make your Personal Information available to any third parties. We will not sell, rent, or share your Personal Information with any third-parties without your permission. Furthermore, AIWI does not, under any circumstances, sell your information to a third party.

Information Protection

We have a comprehensive, written information security program that includes industry standard, administrative, technical, and physical safeguards to protect your data from unauthorized access. Our infrastructure service providers includes Amazon Web Services Inc, Hetzner Cloud Inc. They maintain various certifications that help us validate our security policies and processes as well as comply with applicable legislation such as GDPR and international standards. The following compliance frameworks have been examined and validated by Amazon Web Services, Inc:

1. ISO 27001 - AWS ISO/IEC 27001:2013 is a rigorous security program, which includes the development and implementation of an Information Security Management System (ISMS) outlining how AWS consistently oversees security comprehensively and holistically.
2. SSAE 16 and ISAE 3402 - AWS offers a SOC 1 Type 2 report, which aligns with SSAE 18 and ISAE 3402 standards. This report is valuable for various audit requirements, both within the United States and internationally. It confirms that AWS has appropriately designed control objectives and that the specific measures in place to protect customer data are functioning effectively.
3. PCI DSS - AWS has obtained validation through AWS Security Assurance Services LLC, a team of Qualified Security Assessors (QSAs) certified to provide guidance and assessments for PCI DSS compliance. Amazon Web Services (AWS) is certified as a PCI DSS Level 1 Service Provider.
4. ISO/IEC 27001:2013 - Hetzner Online GmbH. Hetzner Online GmbH and Hetzner Finland Oy for more info https://www.hetzner.com/unternehmen/zertifizierung/

Your personal information rights

Should you wish to have your Personal Information corrected, updated, amended or removed, you can simply request this by contacting us at info@aiwi.io. You may deactivate our Services by contacting us via email if you no longer wish to use them. You may withdraw your consent to our processing of your Personal Information at any time by contacting via the contact information listed on the aiwi.io website, but this may result in us being unable to provide you with the Service. We will respond to your requests for changes to Personal Information or Service changes as promptly as possible but no later than 30 days after receiving your call or request.

Data Retention

We retain your information for as long as you have a valid registration. We will keep and use your information as required in order to comply with our legal obligations, resolve disputes, and enforce our agreement. If you contact us at info@aiwi.io and request that we delete your information, we will do so within 30 days. Upon purging, such information will be completely removed from AIWI backups after 90 Days deletion cycle.

Meeting our legal and regulatory obligations

AIWI may, where it concludes that it is legally obligated to do so, disclose personal data to law enforcement or other government authorities. AIWI will notify customers of such requests unless prohibited by law.

Consent

Prior to using sensitive personal information about you for any service improvements, we will first request your consent. Before you give your consent, we tell you what information we collect and how we use it. You have the right to withdraw your consent at any time by contacting us.

Cookies

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be disabled in our systems. They are typically only set when you perform activities that amount to a request for services, such as setting your privacy preferences, logging in or filling out forms. You can set your browser to block or notify you when these cookies are set, but certain parts of the site will not function as a result. These cookies do not store any information that can be used to identify you. Cookies used are:

1. access_token
2. aiwi_user_name
3. userId
4. JSESSIONID

Performance Cookies

These cookies enable us to track visits and traffic sources so that we can measure and improve our site’s performance. They assist us in understanding which pages are the most and least popular as well as observing how visitors navigate the site. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site or track how well it is performing . Cookies used are:

1. _gid
2. _ga
3. urllanding

Functional Cookies

These cookies enable the website to provide enhanced functionality and customization . They may be set by us or by third-party providers whose services we have integrated into our pages. If you do not allow these cookies then some or all of these services may not function properly. Cookies used are:

1. Locale
2. SIDCC
3. SEARCH_SAMESITE
4. NID

Targeting Cookies

Our advertising partners may set these cookies through our site.. These companies may use them to build a profile of your interests and show you relevant adverts on other websites. They do not store any personally identifiable information; nevertheless, if you disable these cookies, you will receive less tailored advertising.

1. _Secure-1PAPISID
2. _Secure-1PSID
3. _Secure-3PAPISID
4. _Secure-3PSID
5. _Secure-3PSIDCC
6. _gcl_au
7. 1P_JAR
8. SAPISID
9. S
10. APISID
11. SSID
12. NID
13. SAPISID
14. APISID
15. HSID
16. SID

Making a Complaint

If you have a complaint about the use of your personal information, AIWI privacy policy or AIWI security, please contact our DPO at dpo@aiwi.io.

Right to fair treatment

AIWI will not discriminate against you for exercising your privacy rights. Regardless of your privacy preferences, AIWI will provide the product and services you require.

Updates to this notice

We may update this privacy statement to reflect changes in our information practices. If we make any material changes, we will notify you by means of a notice on this site prior to the change taking effect. We encourage you to periodically review this page for the latest information on our privacy standards.