If you believe that AIWI owns, controls, or processes information pertaining to you in AIWI's capacity as a Data Controller, then send an email to dpo@aiwi.io to exercise the rights that the law grants.

If you are from the European Economic Area and you believe that AIWI stores, uses, or processes your personal data on behalf of one of our customers, please contact the corresponding customer directly to access, rectify, erase, restrict, or object to the process, or to export your personal data as our customers will be the data controllers for such data. Controllers are usually the administrator of a given AIWI service account. Any request for the data that is held by our customers will be forwarded to the respective customers. We will extend our support to our customer in responding to your request within a reasonable time frame.

You are the owner of the service data(which means that you are the Data Controller). We process your service data based on instructions provided through the User Interface or API of the applicable AIWI service(i.e, we are the Data Processor). The individuals whose data you may process in our applications are your Data Subjects. We provide you complete control of your service data by providing you the ability to

1. Access your service data
2. Share your service data through supported third-party integrations, and
3. Request export or deletion of your service data.

We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to write to us at security@aiwi.io with any questions.

Yes, we have appointed a Data Protection Officer (DPO) to oversee our management of your personal data in accordance with our Privacy Policy. If you have any questions or concerns about our privacy practices with respect to your personal data, you can reach out to our DPO, whose contact details are provided in our Privacy Policy under the 'Data Protection Officer' heading.

If you wish to close your Aiwi account then under account application under profile section you have an option to close your account with AIWI. Upon deletion we will deidentify your account and remove all reference after data retention period expired. Refer privacy policy for Data Retention section.

You can opt out of receiving newsletters and other non-essential messages by using the Unsubscribe function included in all such messages.

You can also send an email to privacy@aiwi.io, and we will remove you from our mailing list.

Certain legislations may require us to provide this option more explicitly for users of certain geographies. This has been fittingly incorporated into our sign up forms and likewise reflects in our related processes. However, please note that you will continue to receive notices and essential transactional emails . For example, updates regarding your Aiwi account, subscription reminders, and other such important updates.

Aiwi, in our capacity of a Data Controller, send you emails providing you with information you've requested us for. We also send mails inviting you to our events, webinars and the like which we think may be of interest to you. This communication is based on the preference you've provided us with. Emails are also generated through your use of our application.

In all cases, if you or your recipient thinks the email is inappropriate or that it has been received in error, you can report it to us at abuse@aiwi.io, and we will take the necessary action.

Aiwi, in its capacity as a data controller, collects information from you (user) either directly or indirectly, which includes the data we collect from you during the sign up process, and the data generated automatically by the devices you use.

Breach notifications to our customers are performed in accordance with our internal Privacy Incident Response Policy. Aiwi will notify the customers, without undue delay after becoming aware of the incident. For general incidents that affect all our customers, we will notify customers through our blogs, forums, and social media. With respect to incidents that relate to a specific customer or organization, we will notify the concerned customer or organization through their primary email address.

Access to your data is restricted to a small number of employees on a need-to-know basis in order to provide you technical support. This access is reviewed periodically. Appropriate security and privacy controls are implemented to govern the data access. More on this PII information we are protectiong with field level encryption so even if data access employees are not able to check directly without involving cross team members which is not possible due to access patterns.

Yes, we use cookies for multiple purposes. We've provided this information in detail in our Cookie policy.

In Aiwi's capacity of a Data Controller, we use cookies to maintain the security of our websites and products, remember your choices, analyse how our users interact with our websites and to improve our services. However, we do not use third-party cookies for the purpose of analytics and tracking user behaviour in our websites.

In our capacity of a Data Processor, cookies are set by our applications for the purposes of maintaining the security of the applications, to manage some configurations, and to provide a smooth user experience.

You can disable the cookies in your browser by following the steps provided by the respective internet browsers(more information in our Cookie policy). You can also manage your cookie preference anytime by clicking on 'Manage Cookie Preference' at the top of the Cookie policy page or via the Cookie icon that appears at the left bottom most corner of the webpages.

However, if you choose to disable cookie fully in your browser, some of the website's features may not work as intended and could lead to increased issues with the usability of our website and applications.

We hold the data in your account as long as you choose to use Aiwi services. Once you terminate your Aiwi account, your data will eventually get deleted from active database during the next clean-up that occurs once in three months. The data deleted from the active database will be deleted from backups after one months.

We reserve the right to terminate unpaid user accounts that are inactive for a continuous period of 90 days. In the event of such a termination, all data associated with such user account will be deleted. We will provide you prior notice of such a termination and option to back-up your data. Please refer to the section 'Inactive User Accounts Policy' in our Terms of Service.

No, we don't. As mentioned in our Privacy Policy, Aiwi will never sell your information to third parties for advertising, or make money by showing you other people's ads. We don't make a single dollar from advertising revenue, even from the free editions of our services. This means we avoid the fundamental conflict of interest between gathering customer information and fuelling advertising revenue, and the unavoidable compromises in customer privacy that it brings.

Please follow the below steps to close the account.

1. Sign in to your Aiwi account
2. Click Settings and scroll down to Close Account.
3. Click Close Account.
4. Choose the reason for closing your account, then click Continue.

Once the account is closed, the service data will be deleted in accordance with our retention policy mentioned in Data Retentions Section in our Privacy Policy.